IT Support Company Wilmslow

Trusted IT specialise in providing IT support in and around Wilmslow – including in Poynton, Hale, Bramhall, Altrincham, Stockport, Cheadle and the surrounding areas. We provide a variety of services to clients in various sectors that have different needs in and around the Wilmslow area, such as:

Maximising team productivity

On-going and pro-active monitoring and support for your systems provides optimal uptime via system performance checks to ensure machines are working as efficiently as possible. This involves ongoing tasks like making sure anti-virus databases are maintained up to date and proactive user asset monitoring (servers, PCs, laptops, etc.) to make sure they are operating properly.

Remote helpdesk support

All members of your team can contact our helpdesk technicians directly to resolve any problems or request assistance (e.g. to request an approved software install). We operate on the basis of unlimited support, meaning that as one of our managed clients you and your team do not need to worry about changing monthly bills.

In-person, on-site support

We can be on-site in less than an hour to resolve any issues that require in-person attention thanks to our mobile team of technicians based Whaley Bridge and Stockport. Again, this is included within our support package. In order to prevent disruptions to your regular business activities, we can also complete business-critical on-site tasks like server installations or upgrades, or cabling / networking, at the weekend.

Connectivity and remote working

More and more businesses are implementing hybrid and remote working methods. We have extensive experience with a variety of product suites and services, including Microsoft Teams Phone to fully integrate your communications via a single service. We can also offer advice on and approaches to preserve security in remote workplaces. For instance, we can make sure that devices like mobile phones, computers, and tablets can be remotely erased in the event of loss to ensure data security.

Security

We are ISO27001 accredited and work with a variety of providers that successfully integrate with one another to guarantee that there are no gaps that hackers or other cybercriminals can exploit.

Business growth and future-proofing

We are aware that technology and IT are not the primary focus of most businesses, but rather they are tools for business growth. We often meet with our clients for strategic planning to understand their goals for growth and to offer advice on the safest, most effective, and least expensive way to future-proof their operations. Of course, outside of these meetings, our senior team is always available by phone to talk about new ideas and offer guidance.

Personalised service

Each of our clients works with a personal account lead from within our senior team who takes the time to get to know your company and its needs, as well as to understand your aspirations for the future. We are also large enough that where required, other team members can assist on projects, adding more knowledge and experience to your company and helping to come up with solutions.