IT Support Company Macclesfield

Trusted IT specialise in delivering IT support in and around Macclesfield. We deliver a range of services covering clients across a range of sectors and with varying requirements, including:

Avoiding downtime and maximising team productivity

Always-on support and security for your systems, ensuring maximum uptime and pro-active reviews of system performance. This includes on-going elements such as ensuring anti-virus databases are kept up to date, as well as pro-active monitoring of individual user assets (laptops, desktops, servers etc.) to ensure they are running smoothly.

Remote helpdesk support

All team members have a direct link to our helpdesk team to solve any issues or to ask for support (e.g. to request an approved software install).

In-person, on-site support

With offices in Whaley Bridge we can be on-site where necessary within 30 minutes. We can also undertake necessary on site work, such as server installs and cabling, at weekends to ensure your day to day operations are not disrupted.

Connectivity and remote working

More and more companies are adopting remote and hybrid working practices and we have expertise across a wide range of product suites and services – including Microsoft Teams Phone. We can also advise on and deliver systems to ensure security is maintained in a distributed working world – for instance, ensuring that assets such as mobile phones, laptops and tablets can be remotely wiped in the event of loss for instance.

Security

We are ISO27001 accredited and work with a range of suppliers which integrate effectively to ensure there are no areas which can exploited by hackers or other cyber criminals.

Growth and future proofing

We understand that IT and technology are facilitators for business growth, not the main focus of most companies. We hold strategic planning meetings with our clients at regular intervals to understand expectations for growth and to advise on the most secure, efficient and cost effective approach to future proof your operations. Of course, our senior team are also always available at the end of the phone to discuss and emerging plans and provide advice outside of these sessions!

Dedicated account manager

All of our clients have a dedicated account manager who spends time understanding your business and its requirements. At the same time, we are large enough that other members of the team can support on larger projects, bringing additional expertise and experience to your business and in providing solutions.
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